Privacy Policy

When you browse our website, make a booking, or contact us, we may collect: your name, age, gender, phone number, email address, postal address, government ID proof, emergency contact details, medical or fitness information relevant to a trek, and payment details processed through our payment gateway partners.

We also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and cookies, to help us improve site performance and your experience.

We use the information you provide to confirm and manage your bookings, process payments, communicate trip details and updates, respond to enquiries, and provide customer support.

We may also use your contact details to send booking confirmations, trip reminders, and — where you have opted in — promotional emails or WhatsApp messages about new treks, offers, and travel advisories. You can opt out of marketing communications at any time.

Medical or fitness information you share is used solely to assess trek suitability and to respond appropriately in case of an emergency during the trip.

We do not sell or rent your personal information to third parties.

To operate your trip, we share necessary details (such as name, ID proof, and emergency contact) with trusted third parties involved in delivering the tour — including transport operators, hotels, homestays, local guides, permit authorities, and payment gateway providers. These parties are expected to use your information only for the purpose of providing the relevant service.

We may disclose information where required by law, regulation, or a valid request from government or law-enforcement authorities, or to protect the safety of a Traveller or the public during an emergency.

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve functionality. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.

We may use third-party analytics tools (such as Google Analytics) to understand website traffic and usage patterns in aggregate, anonymised form.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or loss. Payment transactions are processed through secure, PCI-compliant payment gateway partners — we do not store your full card or bank details on our servers.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or dispute-resolution purposes, after which it is securely deleted or anonymised.

You may request access to, correction of, or deletion of your personal information held by us, subject to our legitimate business and legal record-keeping requirements. You may also withdraw consent to marketing communications at any time.

To exercise any of these rights, write to us at the contact details below. We will respond within a reasonable timeframe.

Bookings for travellers under 18 years of age must be made by a parent or legal guardian, who is responsible for the accuracy of the minor’s information and for accepting these policies on the minor’s behalf.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised effective date.